Privacy Policy

Last Updated: November 28, 2025

House of Thalpa (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services collectively, the “Services”), to provide you with a curated luxury shopping experience. Our Services are powered by Shopify, which enables us to deliver our e-commerce capabilities.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase through the Services, or otherwise interact with us. If there is any conflict between this Privacy Policy and our Terms of Service regarding your personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not access or use the Services.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be associated with an individual. We may collect or process the following categories of personal information depending on your interactions with us and applicable laws:

• Contact Information: Full name, address, billing and shipping address, phone number, email address
• Financial Information: Payment method, card details, transaction information
• Account Information: Username, password, preferences, profile settings
• Transaction Details: Items viewed, cart activity, wish-listed items, order history, refunds, returns, and exchanges
• Communications: Information you provide through customer support or other inquiries
• Device Information: IP address, browser type, device type, operating system, unique identifiers, connection data
• Usage Data: Date and time of visits, interactions with the Services, navigation patterns

We do not intentionally collect sensitive information (e.g., biometric, medical, or government ID data). If you voluntarily provide such data, you do so at your own discretion.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

2. How We Collect Personal Information

We collect personal information from:

• Direct interactions: When you place an order, create an account, or communicate with us
• Automatic tracking technologies: Including cookies and similar tools
• Service providers: Acting on our behalf to enable Services
• Business partners or third parties: As permitted by law

3. How We Use Your Personal Information

We use your personal information to:

• Operate, provide, and improve the Services
• Process orders, returns, and transactions
• Personalize your shopping experience, including product recommendations
• Communicate regarding account and order confirmations
• Authenticate logins and protect against fraud
• Provide customer support and maintain our relationship with you
• Market and advertise products (where permitted and subject to opt-out options)
• Comply with applicable laws, and enforce policies and contracts

We may use aggregated or anonymized data for internal analytics that does not identify you.

We do not sell personal information in exchange for money.

4. Marketing & Advertising

We may send promotional emails, text messages, or direct mail. You may opt out at any time using the unsubscribe link or by emailing us.

We may display tailored advertisements based on your interaction with our Services. In applicable jurisdictions, this activity may be considered “sharing” personal information. You may opt out of personalized advertising at any time (see Section 11 for instructions).

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information to enable the platform and may use data to improve its technology across merchants.

To learn more about Shopify’s use of your information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

6. Disclosure of Your Information

We may disclose personal information as follows:

• To Shopify and service providers: including payment processors, shipping partners, IT and cloud providers
• To marketing and advertising partners: where permitted by law
• At your request or with your consent: e.g., delivery providers, social integrations
• Within our corporate group or affiliates
• As part of a business transaction: such as merger, acquisition, or restructuring
• To comply with legal obligations: including law enforcement requests
• To protect rights, safety, or security

We do not sell your personal information for monetary compensation.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality (e.g., shopping cart)
• Track website performance and visits
• Remember user preferences
• Display relevant advertisements

You may manage or disable cookies in your browser or through our site’s cookie consent mechanism (if available).

8. Children’s Privacy

Our Services are not intended for individuals under the age of legal majority where they reside. We do not knowingly collect or share personal information from minors. If we learn that a minor has provided personal information, we will promptly delete it. We do not knowingly sell or share data from individuals under 16.

9. Security

We use industry-standard technical and organizational safeguards, including SSL encryption and compliance with applicable PCI-DSS requirements. However, no transmission or storage system can be guaranteed 100% secure.

Please notify us immediately if you suspect unauthorized access to your information.

10. Data Retention

We retain personal information only as necessary to:

• Maintain your account
• Complete transactions
• Provide Services
• Meet legal, tax, and compliance requirements
• Resolve disputes and enforce agreements

11. Your Rights and Choices

Depending on applicable law (including California privacy law), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy or electronic portability of your information
• Opt out of the “sale” or “sharing” of personal data for advertising purposes
• Manage marketing preferences

You or your authorized agent may submit a request by contacting us at the email below. We may request verification of identity before processing. We will not discriminate against you for exercising legal rights.

Additional Rights for California Residents (CCPA/CPRA):

California residents also have the right to know what personal data we collect and how it is used, request access to data shared with third parties, and opt out of cross-context behavioral advertising.

12. International Transfers

Your personal information may be transferred and processed outside of your jurisdiction, including Canada and the United States where Shopify stores data. When transferred from the EEA or UK, data is protected using Standard Contractual Clauses or other recognized legal mechanisms.

13. Complaints

If you have concerns about how your personal information is handled, please contact us. Depending on your location, you may have the right to escalate to your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal obligations. Updates take effect when posted, unless otherwise required. If material changes are made, we will provide appropriate notice where required by law.

15. Contact

For questions or data-related requests, please contact us at:

Email: info@houseofthalpa.com

Business Address: 9920 Pacific Heights Blvd, Suite 150, San Diego CA 92121