Returns & Exchanges

Ensuring Every Experience is Exceptional

At House of Thalpa, we craft each piece with meticulous care and artisanal expertise. While we hope every item brings delight, we understand that sometimes a return or exchange may be necessary. Our process is designed to be seamless, transparent, and respectful of your luxury experience.

Return Policy

Eligible Returns:

Online orders are eligible for return within 14 days of delivery.
Items must be unopened, unused, and in their original packaging.
Include the packing slip or order number for reference.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

To initiate a return, please contact our Client Services team at: info@houseofthalpa.com

Incorrect or Damaged Items

Notify us within 24 hours of delivery if your item arrives damaged or incorrect.
A prepaid return label will be provided.
Returned items must be shipped within 48 hours of receiving the label.
Upon inspection, a full refund will be issued to your original payment method.

Refunds

Refunds are processed within 3–10 business days of receiving and inspecting the returned item.
Shipping and delivery fees are non-refundable, except in cases of incorrect order or transit damage.
Tax will be refunded according to applicable laws.

Exchange & Eligibility Notes

Exchanges are not available for natural variations in fabric or for minor imperfections inherent in handmade creations.
Proof of purchase is required for exchanges, credits, or refunds.
House of Thalpa reserves the right to refuse returns that are not in like-new condition due to misuse, damage, or neglect.
We are not responsible for returns lost in transit without tracking.

Luxury Care Reminder

Retain all original packaging if you anticipate a return.
Carefully review your items upon delivery to ensure your full satisfaction.
Our Client Services team is available to assist and advise on returns or exchanges to preserve the integrity of your purchase.